Global Line LTD · Kabul, Afghanistan · Applies to the Global Line website, the Zavo online IT store, the Elora boutique and the Global Line mobile app. Last updated: November 2026.
Global Line LTD ("we") provides enterprise IT solutions and operates the Zavo online IT store and the Elora Afghan heritage boutique. Contact: info@globalline.af, +93 780 00 1634.
We collect only what you choose to send us through our forms: your name, email address, phone number or WhatsApp number, organization, destination country, delivery address, and the message or product list you submit in a project enquiry or quotation request.
The app and website also store, on your own device, your basket and saved items so they are still there next time. This information stays on your device and is not sent to us unless you submit a quotation request.
We use your details solely to answer your enquiry, prepare quotations, arrange delivery and communicate with you about it. We do not sell your information and we do not use it for advertising.
The mobile app has no user accounts, does not process payments and uses no advertising identifiers or third-party analytics; in the app, orders are quotation requests and payment is arranged directly with you.
On our website shop you may also place an online order. We then store your name, email, phone, delivery address, the items ordered and the payment status under an order reference, so we can deliver and support your order. You can choose bank transfer or similar methods that you complete outside our site, or card payment: card payments are handled by our payment provider (Stripe) on its own secure page. We never receive or store your card number. The provider processes your payment data under its own privacy policy.
Enquiries and quotation requests are saved in our private database (each receives a reference number such as GL-2610-0001) so our team can answer you and keep a record of quotations. The database is not publicly accessible. We keep them only as long as needed for the business purpose or legal obligations, and delete them on request.
Messages are delivered to our email. We share information only with service providers needed to deliver your order (for example shipping companies), or if the law requires it.
Messages are sent over an encrypted (HTTPS) connection to our server and email. We keep correspondence only as long as needed for the business purpose or legal obligations.
You may ask us to access, correct or delete the information you sent us by emailing info@globalline.af. You can clear the app's local data any time by clearing its storage or uninstalling it.
Our services are intended for businesses and adults, and are not directed at children.
Our website includes an AI assistant that answers questions about our services, the Zavo IT store and the ELORA boutique. Your messages are processed by an AI provider (Anthropic) to produce the answers, so please do not share passwords, payment card details or other sensitive information in the chat. We do not keep the chat on our server; only anonymous usage numbers are kept. The conversation is saved in your own browser for up to 12 hours so you can continue it, and you can clear it at any time. If you ask the assistant to arrange a quotation, a callback or support, the details you agree to give (such as name, phone or e-mail and your request) are saved and sent to our team so we can contact you. If we offer the assistant on WhatsApp or Telegram, the last messages of your conversation are kept for up to 24 hours so the conversation makes sense, and you can delete them by sending /reset.
We may update this policy; the date above shows the latest version.